Terms of Service

1. Agreement

These Terms of Service govern your use of www.lumera-diamonds.com and any purchase you make from it. The site is operated by Mooning Limited, incorporated in Hong Kong SAR. By placing an order you confirm that you accept these terms.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By ordering you confirm that the payment method used belongs to you or that you are authorised to use it.

3. Products and material disclosure

LUMÉRA sells laboratory-grown diamonds and laboratory-created gemstones. This is disclosed on every product page and on every invoice.

• A laboratory-grown diamond has the same chemical, physical and optical properties as a mined diamond. It is not a mined or natural diamond.
• Laboratory-created rubies, sapphires and emeralds are produced in controlled conditions and are not natural mined stones.
• Moissanite is a distinct gemstone in its own right and is not a diamond.
• Cubic zirconia is a diamond simulant and is not a diamond.
• Where a piece contains a natural stone (for example tourmaline), this is stated explicitly on the product page.

Our disclosure practice follows the US FTC Jewelry Guides (16 CFR Part 23) and CIBJO Blue Book conventions. Certificate numbers, where issued, can be verified independently with the issuing laboratory.

4. Pricing and currency

• Prices are set in US dollars (USD), which is our settlement currency.
• Prices displayed in other currencies are indicative conversions provided for your convenience. The amount actually charged may differ slightly due to exchange rate movements and your bank's own conversion.
• We may change prices at any time, but a change will not affect an order we have already accepted.
• If a product is listed at an obviously incorrect price due to a technical or human error, we may cancel the order and refund you in full.

5. Orders and acceptance

Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation. We may decline an order if:

• the item is unexpectedly out of stock;
• we cannot verify your payment or delivery details;
• we are unable to ship lawfully to your destination; or
• we reasonably suspect fraud.

If we decline an order after payment, you will receive a full refund.

6. Payment

Payment is taken at the time of order through our payment processors. We do not receive or store your full card details. Where instalment options are offered, those services are provided by third parties under their own terms.

7. Delivery, risk and title

• Delivery timelines are set out in our Shipping & Duties policy and are estimates, not guarantees.
• Risk of loss passes to you on delivery to the address you provided.
• Title passes to you when we have received payment in full.

8. Cancellation and returns

Your cancellation and return rights are set out in full in our Returns & Warranty policy, which forms part of these terms.

9. Warranty

We warrant each piece against manufacturing defects for 12 months from delivery. The warranty does not cover normal wear, accidental damage, or work performed by a third party. Full details are in our Returns & Warranty policy.

10. Your account

You are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you believe your account has been compromised. We may suspend an account we reasonably believe is being used fraudulently.

11. Intellectual property

All content on this site — including the LUMÉRA name and marks, product photography, copy and design — belongs to Mooning Limited or its licensors. You may not reproduce it commercially without our written permission.

12. Acceptable use

You agree not to use the site to break the law, to interfere with its operation, to scrape it by automated means without permission, or to submit engraving text that is unlawful, offensive, or infringes someone else's rights. We may refuse any engraving request at our discretion and will refund the order in full if we do.

13. Limitation of liability

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including your statutory consumer rights.

Subject to that, our total liability arising out of any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, such as loss of profit or loss of opportunity.

14. Governing law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the exclusive jurisdiction of the Hong Kong courts. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer laws in your country of residence.

We would always prefer to resolve matters directly — please contact us first.

15. Promotions and discount codes

Unless the promotion says otherwise:

• one discount code may be used per order, and codes cannot be combined;
• codes have no cash value and cannot be exchanged for cash or credit;
• codes cannot be applied retrospectively to an order already placed;
• if you return part of an order paid for with a code, the refund is the amount you actually paid for the returned items, not the pre-discount price;
• we may withdraw or change a promotion at any time before an order is placed, and may cancel orders where a code has been obtained or used abusively.

16. Payment disputes and chargebacks

If something is wrong with your order, please contact us first — we will almost always resolve it faster than your bank can.

Raising a chargeback for an order that was delivered as described, and that you have not attempted to return under our Returns & Warranty policy, is treated as a disputed claim. We will respond to your card issuer with delivery evidence, signature records and our correspondence with you.

Where a chargeback is decided in our favour, or is withdrawn, the goods remain your property but any related shipping and handling costs are not refundable. We may decline to serve future orders from an account with an unresolved dispute.

17. Sanctions and export restrictions

We do not ship to, and will not accept orders from, individuals or entities in countries or territories subject to comprehensive trade sanctions, or to any person on a restricted-party list maintained by the United Nations, the United States, the United Kingdom, the European Union or the Hong Kong SAR.

By placing an order you confirm that you are not such a person and that you are not acting on behalf of one. You are responsible for complying with any import restriction that applies to precious-metal or gemstone jewellery in your own country. If we discover after payment that an order cannot lawfully be fulfilled, we will cancel it and refund you in full.

18. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control — including natural disaster, epidemic, war, civil unrest, strike, carrier failure, customs action, power or network outage, or government restriction. Where such an event delays your order materially, you may cancel the unshipped part of it for a full refund.

19. General

Severability

If any provision of these terms is found to be unenforceable, the rest remain in full force.

No waiver

If we do not enforce a right under these terms, that is not a waiver of it.

Assignment

You may not transfer your rights under these terms without our consent. We may transfer ours to a successor of our business, provided your rights are not reduced.

Entire agreement

These terms, together with our Privacy Policy, Returns & Warranty policy and Shipping & Duties policy, form the whole agreement between us in relation to your order, and replace anything said or written beforehand.

Third parties

No one other than you and us has any right to enforce these terms.

Language

These terms are written in English. Any translation is provided for convenience; if there is a conflict, the English version governs.

20. Contact